Software Support Helpdesk
The competitively priced Software Support Package gives you access to our friendly, knowledgeable Helpdesk team who are on hand to offer you unlimited support by telephone, fax, or email. The team also have the facility to remotely access* your pc and work directly on your software to resolve any issues.
*Remote access is dependent on your network
Please note: Only schools that have purchased the Software Support Package will be able to access these services.
Telephone: 0845 521 2189 (Local rate)
Contact us form: Click here to complete our Sofware Support Query form
Direct email: softwaresupport@hcsseducation.co.uk
PLEASE ENSURE THAT YOU INCLUDE YOUR SCHOOL NAME, SCHOOL POST CODE AND LOCAL AUTHORITY, TO ENABLE US TO RESPOND TO YOUR QUERY.
If you have not already purchased the Software Support Package, and your Local Authority is not supporting the software, we recommend that you take advantage of this service to ensure you are able to gain maximum benefit from the software for minimum effort and cost.
Support cost: £149 per annum
Please note that prices are correct as of 01.04.09 and are subject to change
